Your customers shouldn't have to explain themselves twice.
Your support agents get a memory that carries context across every ticket, every channel, and every conversation. Resolutions happen faster. Customers actually feel heard.
Hi, I'm having a billing issue again.
Hi Sarah! I can see you're on the Pro plan and had a similar billing concern in October that we resolved with a credit. Let me look into this right away.
Same customer, different experience
The difference between a support agent with memory and one without isn't subtle. Same ticket, two very different experiences.
Faster resolution
Fewer repeat questions
Memory retrieval
Manual curation
How memory transforms support
Your support agent gets complete context about every customer: their history, preferences, past issues, and what's already been tried.
Full customer history at every touchpoint
When a customer reaches out, Hebbrix instantly retrieves their entire history: previous tickets, known issues, subscription tier, communication preferences, even the solutions that worked last time. Your agent starts the conversation already knowing who they're talking to.
How hybrid search retrieves contextConnected knowledge across your organization
The knowledge graph maps relationships between customers, products, issues, and solutions automatically. When a customer reports a bug with Feature X, Hebbrix knows which other customers are affected, what workarounds exist, and whether a fix is already in progress.
See the Knowledge GraphGets smarter from every resolution
Every resolved ticket is a learning opportunity. Hebbrix's automatic reinforcement learning evaluates which responses led to successful resolutions and which didn't. Solutions that work get reinforced. Outdated workarounds naturally fade. Your agent builds institutional knowledge that would take a human team years to develop.
How automatic learning worksSeamless channel and agent handoffs
Customer starts on chat, follows up via email, calls in a week later. Doesn't matter. The 3-tier memory keeps recent context in short-term memory, ongoing issues in medium-term, and the customer's full profile in long-term. Any agent picks up exactly where the last one left off.
How 3-tier memory worksFits into your existing stack
Hebbrix works alongside whatever you're already using. The OpenAI-compatible chat endpoint means your agent can have persistent memory by changing just the base URL. Use it with Intercom, Zendesk, your custom chat widget, or any platform that makes API calls.
Give your support team superpowered memory
Start with the free tier. No credit card needed. Start building a support agent that actually remembers.